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Purchases & Refunds

Check Your Payment Information:

Verify that you've entered the correct payment details, including the credit card number, expiration date, and CVV code.
Ensure that your billing address matches the one associated with your payment method.
Available Funds:

Make sure you have sufficient funds in your bank account or available credit on your credit card to cover the payment.
Card Restrictions:

Check if your credit card has any restrictions, such as transaction limits, international transaction restrictions, or online purchase restrictions.
Contact Your Bank or Credit Card Company:

Contact your bank or credit card company to inquire about any issues on their end, such as security blocks, transaction limits, or any other reasons why the payment might be declined.
Security Measures:

Some payments may be declined by your bank or credit card company if they suspect fraudulent activity. Confirm that you are the authorized user and that your bank is aware of the transaction.
Try a Different Payment Method:

If possible, try using a different credit card or payment method to see if the issue persists.
Browser or Device Issues:

Sometimes, issues may be related to the browser or device you're using. Try using a different browser or device to make the payment.
Clear Browser Cache:

Clear your browser's cache and cookies, as stored data may sometimes cause issues during the payment process.
Payment Platform Issues:

If you're using a specific payment platform (like PayPal), check for any notifications or error messages on their website. It's possible that there may be technical issues on their end.
Contact Customer Support:

If all else fails, reach out to the customer support of the service or platform you are trying to make the payment to. They may be able to provide specific information about the issue.

Check our refund policy(https://edukalpclasses.com/privacy-policy/) or in the terms and conditions(https://edukalpclasses.com/term-conditions/). The policy will provide information on eligibility, timeframes, and the process for requesting a refund.

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